I applied online. The process took 8 weeks. I interviewed at AT&T
Interview
The process is beyond terrible. First apply online. Complete generic behavioral questionnaire. Received a recruiter telephone interview a week later. Standard questions- why customer service? why cell phones/technology? bad customer experiences? why sales? etc Easy questions if you had worked in sales before. "Excellent I will forward on your application to HR". Nothing happened. 6 weeks past. Reapplied for a same position at different location. 2 days later received call from Recruiter telling me I have an interview set up 30 miles away. So I passed the first telephone interview but didn't get a call back. Thanks. Well, its time to see a area Recruiter. Interview went well. Again no curve ball questions. A week later was then invited to interview/shadow at the Retail store I applied too. The manager and assistant manager were ok. It seemed like they both just had their first beer ever and acted goofy. Unprofessional. Other staff kept interrupting interview and they would chat during interview. REALLY! I then went out on the shop floor and watched a rep serve a customer. OMG! He was helping set up a itunes account for a new owner of a ipad. It took him, no lie, 30 mins and he still didn't activate it by the time I left. He created 2 accounts using the wrong email address. Was actually offended that this is the type of people I would be working with. But I felt the meeting went really well otherwise. One week later. Looked up status online. (The only way to see your status! -(what a load of ...) and saw I wasn't selected. I obviously have more than a brain cell and was too talented for the store. I'm still applying to work as a Retail Sales Consultant as it's a good gig and plenty of opportunities to progress but the hiring process is poor.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.