Did the telephone interview, was scheduled to do assessment test. Took the assessment test and was informed I'd hear from them in a couple of days. Six hours later got an email stating that the technological test showed I was the type of person they'd like to hire, so they passed my resume to a recruiter, who turned me down. Apparently my present job, which I'v held for seven years, doesn't deal enough with one-on-one customer service. I will be adding all my previous customer service jobs so when I reapply, it will all be there. The upside is I probably won't have to take the assessment test again.