I applied online. The process took 4 weeks. I interviewed at AT&T (Lafayette, LA) in June 2010
Interview
All hiring is completed by an onboarding recruitment department. I met with a Human Resources Hiring manager to interview for the position. He was ultimately the person that makes the decision. If you are chosen for the job, then you meet with the general manager. The job offer and all paper is completed through e-mail.
Interview questions [1]
Question 1
Give me an example of when you broke a rule to satisfy a customer.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.