I applied online. The process took 2 months. I interviewed at AT&T (Chicago, IL) in Aug 2018
Interview
Once you apply they send you a test with multiple choice options. Once you pass and get the in person intestine it was mostly role playing nothing to hard. If you’re quick on your feet and understand what they are asking you should ace it
Interview questions [1]
Question 1
Name a situation where you had to overcome a rude customer