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      IT Support Engineer Interview

      1 June 2020
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 months. I interviewed at Amazon (Los Angeles, CA) in May 2020

      Interview

      Finished the final interview and it was long waiting process probably due to COVID-19. The final interview was via Amazon Chime software and had issues with the audio and I needed to reschedule which resulted in another 2 weeks wait. Interview process was scheduled with 2 different individual (manager, tier 2 support) each lasting 45mins. The manager questions were all about Amazon Principles and my work background. Tier 2 support asked several technical questions to test my knowledge. Going back to audio issue, the mic on my laptop worked just fine because I had tested several times before the meeting but this issue occurred twice. First resulted in rescheduling the interview when he could have assisted me in setting up the dial-in option but instead he tell me that we already burned 10 mins into my interview so we should reschedule. Not to mention that he was few mins late in to the interview. Second meeting started with audio issue again so opted for dial-in audio right away so I wouldn't have to wait another 2 weeks. I would strongly recommend for people that have their interview via Chime to be aware of audio dial-up option if audio issue rises. Otherwise, you'll have to wait for a week or two for the interview. The second Manager had informed me that they have issues with some users. Select option (under settings on top I believe) for Dial-in for audio and dial the toll-free or direct number and entering the meeting number will connect your phone into the meeting. The numbers are displayed on the same page you select Dial-in. Hopefully people reading this review don't waist their time like I have.

      Interview questions [8]

      Question 1

      Explain the OSI model and why it is used?
      1 Answer

      Question 2

      List of Interior Gateway Protocols?
      3 Answers

      Question 3

      Why is OSPF prefered over EIGRP in many companies?
      2 Answers

      Question 4

      How is TCP and UPD used and the differences?
      1 Answer

      Question 5

      What is Host file?
      2 Answers

      Question 6

      What is Active Directory?
      1 Answer

      Question 7

      What is Group Policy?
      1 Answer

      Question 8

      How to list directory on Linux using command list?
      1 Answer
      24

      Other IT Support Engineer interview reviews for Amazon

      IT Support Engineer Interview

      19 Feb 2026
      Anonymous employee
      North Haven, CT
      Accepted offer
      Positive experience
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      Application

      I interviewed at Amazon (North Haven, CT)

      Interview

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      Interview questions [1]

      Question 1

      What is a challenging issue you had to resolve?
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      IT Support Engineer I Interview

      11 Feb 2026
      Anonymous employee
      Daventry, England
      Accepted offer
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      Application

      I interviewed at Amazon (Daventry, England)

      Interview

      Panel interview with 4 people. One hour with each interviewer who will ask 2 to 4 questions based on leadership principles related to the job role you are applying for.

      Interview questions [1]

      Question 1

      Interaction with difficult customer and outcome
      Answer question

      IT Support Engineer Interview

      3 Sept 2025
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
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      Application

      I interviewed at Amazon (Nashville, TN)

      Interview

      first starts with a phone screening. then if they pass you on you would meet with three individuals for about an hour each. Some of them might be in the area you are applying others might just be a manager from a different ORG.

      Interview questions [1]

      Question 1

      tell us about a time you handled a difficult situation.
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