I applied online. The process took 2 days. I interviewed at American Express (Phoenix, AZ) in May 2018
Interview
This interview was what is called a "round robin" interview. You will be interviewing with the travel managers as well as all travel team leads. So each part will be either with two team leads or one team lead and one manager. So each part with two people. There were four parts, all different questions.
Interview questions [1]
Question 1
Part one was primarily about how past experience related to this position.
Part two was about customer service and customer service scenarios.
Part three was role playing; you are the travel agent, one manager or team lead is the customer calling in.
Part four basically went over benefits and what you are looking for in a new company.
I applied online. The process took 4 weeks. I interviewed at American Express (Clarksville, TN) in Nov 2021
Interview
It was a two step interview, first was a one on one phone call with the first interviewer then a after I passed that there was a group interview via video webex. Was shuffled around with 10 other candidates between 4 different interviewers asking different questions.
Interview questions [1]
Question 1
Tell me an example of how you dealt with an angry customer and how you calmed the situation
I applied through a recruiter. The process took 3 weeks. I interviewed at American Express
Interview
Phone interview with recruiter and an in person interview. It wasn't the interview that was an issue. It was how she lied about the salary. The other issue was the background check. I provided tons of information and they shipped it to some company in Mexico for confirmation.