American Express Reviews

Updated Jan 20, 2022

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Found 10,654 of over 12,291 reviews

4.2
87%
Recommend to a Friend
94%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
2,813 Ratings
Pros
  • "Highly Employee centric work environment(in 540 reviews)

  • "Awesome job great benefits great co workers(in 474 reviews)

  • Cons
  • "Work life balance is much worse than it used to be(in 361 reviews)

  • "Very hierarchial structure sometimes leads to slow decision making(in 216 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      great comp

      Jan 15, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good environment and good starting salary

      Cons

      nothing the company was good

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    2. 4.0
      Former Employee, more than 1 year

      Senior Fraud Analyst - APAC

      Jan 10, 2022 - Senior Analyst in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great work life balance - Friendly colleagues and team

      Cons

      - Regional team has little control and influence over what can be done. - Little career opportunities in regional team

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    3. 4.0
      Former Employee, more than 1 year

      Good role

      Jan 8, 2022 - HOME BASED SERVICE - Customer Care Professional 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      interaction with customers, feel like you make a difference

      Cons

      non stop calls during busy periods

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    4. 5.0
      Current Employee

      Great employer

      Dec 13, 2021 - Marketing Manager in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Heavily supportive of professional development

      Cons

      Honestly can’t fault my experience

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    5. 5.0
      Former Employee, more than 3 years

      Good

      Dec 8, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Has good work life balance

      Cons

      Forced to use ancient software

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    6. 5.0
      Current Employee, less than 1 year

      Good pay, bonus structure, great culture

      Nov 24, 2021 - Assistant Marketing Manager in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay, strong bonus structure

      Cons

      High quality of work output to be expected but that's fine

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    7. 4.0
      Current Employee, more than 5 years

      Travel

      Nov 29, 2021 - Corporate Travel Consultant in Perth, Western Australia
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The ability to work from home

      Cons

      Covid 19 and the impact of travel

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    8. 5.0
      Former Employee

      kjkk

      Nov 12, 2021 - Customer Service Representative in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      happy environment and nice people

      Cons

      work load and bad management

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    9. 3.0
      Former Employee

      Career development

      Nov 21, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Difficult to progress if starting in customer service and operations

      Cons

      International company with locations around the world.

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    10. 5.0
      Current Employee, less than 1 year

      Great culture and benefits & love the people!

      Oct 28, 2021 - Manager in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people and the culture. It’s amazing to work for a company where ‘service’ is a priority and this includes within the company too. Everyone has time for each other to learn and develop. Lots of flexibility to work at your own pace. I enjoy the Summer/ Winter hours taking time off to do what you love. Great recruitment experience lots of transparency and high-touch.

      Cons

      Working within a global company at times there can be working beyond extended hours, though there is so much flexibility when you work it’s no longer a con.

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