American Express Reviews

Updated Sep 21, 2021

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Found 10,044 of over 11,528 reviews

4.2
87%
Recommend to a Friend
94%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
2,488 Ratings
Pros
  • "Flexible work environment; passionate(in 433 reviews)

  • "Awesome job great benefits great co workers(in 383 reviews)

  • Cons
  • "Work life balance is much worse than it used to be(in 302 reviews)

  • "Less visibility across decision making(in 172 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Great Company Culture

      Aug 7, 2021 - Credit Analyst in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - company culture - Good work life balance - look after employees very well American Express has a great company culture and supports their staff. Management are very easy to deal with, which is more valuable than a higher salary

      Cons

      - hard to progress - depending on your position, dealing with difficult customers can be challenging Not much else to add

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    2. 4.0
      Former Employee, more than 5 years

      Good management

      Sep 7, 2021 - Client Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work culture and training

      Cons

      many operational procedures and policies

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    3. 5.0
      Current Employee

      Excellent company and people values

      Aug 6, 2021 - Consultant in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Well established Great support Good company culture Value their employees Clear communication

      Cons

      They can have siloed business units

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    4. 4.0
      Current Employee, more than 5 years

      Enjoyable company to work for

      Jul 29, 2021 - Anonymous Employee in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Everyone is incredibly friendly and supportive - There are opportunities to move between different business units (marketing, sales, product) if you reach out and connect with different teams - Good work life balance - Easily approachable senior management

      Cons

      - Would have thought there'd be more work perks

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    5. 3.0
      Current Employee

      Customer Service

      Jul 12, 2021 - Customer Care Professional in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Diversity, culture, great location, training and development opportunities

      Cons

      Poor management, underpaid staff, not many opportunities for growth

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    6. 5.0
      Current Employee

      Good

      Jun 25, 2021 - Teller 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible for employees, management is good

      Cons

      Can’t find any cons, best company to work with

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    7. 5.0
      Current Employee, more than 1 year

      Great company

      Jun 24, 2021 - Anonymous Employee in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunity to grow and positive team

      Cons

      None that I can think of

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    8. 1.0
      Former Employee, more than 10 years

      Highly Political. Not what you know, but who you know.

      Jul 27, 2021 - Business Development Manager in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Global Organization. Career opportunities. Brand name.

      Cons

      Incredibly political and a lot of nepotism happening. Management doesn't truly support individuals with their own opinions. They don't reward performers, but those who follow them(management). There's also a history of bullying within management which is often covered up and ends up with people's careers being destroyed and the same managers keeping their jobs. They are able to continue to do this due to them forcing people to sign NDAs. This is why so many employees are afraid to voice their true opinions to management, but happy to discuss amongst themselves.

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      2 people found this review helpful
    9. 3.0
      Former Employee

      Good company

      Jun 23, 2021 - Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - great place to work at for your first job

      Cons

      - too big a company to learn new things

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    10. 5.0
      Current Employee

      Good experience

      Jun 7, 2021 - Sales Representative in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Big , stability, reliable, honest,trustworthy

      Cons

      Busy , stress ,pressure ,corporate ,strict

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    Viewing 1 - 10 of 10,044 Reviews

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