I applied online. The process took 1 week. I interviewed at American Express (New York, NY) in July 2010
Interview
I've done a few internal interviews during my time at AXP. For the most part, they tend to be highly behavioral with what-if scenarios that focus on leadership and partner management as we are a very cross functional organization.
External interviews tend to have some skills based questions, case studies, but also include a heavy focus on personality and fit within the organization. The focus on fit is large, because people tend to move quite a bit. So a person that you hire, might move to another role down the road.
In general external interviews will include multiple rounds, with two to three interviewers each. Internal interviews usually include two to three individuals.
My advise for these interviews is to focus on whether or not you'd like to work with these individuals. Leaders tend to be the biggest factor for success at AXP.
Interview questions [1]
Question 1
Typical behavioral questions, which made them expected for the most part.
Most challenging one would have been "tell me about a time when you needed to fix a poor working relationship?".
I applied online. The process took 2 months. I interviewed at American Express (Miami, FL) in Oct 2015
Interview
American Express is known in the industry for having a detailed process with a series of stages. A candidate must be prepared for patience through the process and number of people to speak with.
I applied online. I interviewed at American Express (Salt Lake City, UT) in Mar 2012
Interview
Interviewed with peers first, and they usually ask technical questions to verify that I have the experience and skills to perform the responsibilities of the job. There are usually 5-8 questions, and the interview lasts roughly one hour. The second interview was with the hiring leader with asks more personality type questions to see how I would fit in with the team, and interact with stakeholders.
Interview questions [1]
Question 1
Tell me about a time when you overcame difficult obstacles.
Tell me about a time when you had to work with someone with a difficult personality.
Give an example when you broke down barriers.
Give an example when you had to prioritize workload.
I applied in-person. The process took 1 week. I interviewed at American Express (New York, NY) in Aug 2010
Interview
Interview was very laid back and conversational. A lot of the questioning was about fit, ability to lead others, knowledge of the business, and ideas for improvements. There was a follow-up interview with the hiring leader 2 levels up that was even more about assessing fit in the organization.
Interview questions [1]
Question 1
Tell me about a time when you had to deliver an unpopular message. How did you do it?