I applied online. The process took 7 weeks. I interviewed at American Express in Sept 2015
Interview
After I applied I had to do a visual interview, then I had a regular phone screening, which lead to a phone interview with a recruiter who then set up a physical interview. The recruiter didn't tell me who I was interviewing with so security didn't know who to contact. Director was late & didn't seem to want to be there.
Interview questions [2]
Question 1
Tell me of a time when you defused an upset customer
Interview process was very smooth, had a great recruiter to prep me. Did 3 rounds of interviews, the last round was with multiple candidates and hiring managers from Amex. Answering questions and roll playing with different hiring managers as well as being responsive when the hiring managers was going through some job details
Interview questions [1]
Question 1
Tell me a time where I had to make a change into a work setting and how did I adapt and handle that change.
I applied online. I interviewed at American Express (Miami, FL) in Dec 2020
Interview
Had me answer 3 dry video questions, then HR called me asking generic "are you legal" questions, then radio silence for a month only to receive the no thanks email.
I applied online. The process took 6 days. I interviewed at American Express (Salt Lake City, UT) in Jan 2020
Interview
All of their interview questions are situational based, so bring with you a list of your accomplishments to find an answer to their questions. Also plan on providing a copy of your resume and possibly your list of references.
Interview questions [1]
Question 1
Tell me about a time where you were able to exceed a customer's expectations? What were the circumstances and how did you impress them?