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      American Express

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      Virtual Customer Care Consultant Interview

      19 Jan 2016
      Anonymous interview candidate
      Tampa, FL
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at American Express (Tampa, FL) in Jan 2016

      Interview

      Online application, assessment and virtual interview with six questions. Assessments took a couple hours and was very math oriented. Virtual interview was four video situational questions and two questions regarding availability and equipment.

      Interview questions [2]

      Question 1

      Name a time you had technical issues and how you resolved them.
      Answer question

      Question 2

      Name a time you went above and beyond to fix a customer issue.
      Answer question