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      American Express

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      Virtual Customer Care Professional Interview

      1 Mar 2016
      Anonymous employee
      Memphis, TN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 6 weeks. I interviewed at American Express (Memphis, TN) in Feb 2016

      Interview

      I applied for this position Dec. 23rd and did not get invited to interview until Feb. 9th. I first did the Hire Vue preliminary interview which is you basically answering 3-4 questions and they are recorded. Don't nervous the do allow you to practice. After that was done a recruiter contacted me a few hours later to schedule a phone interview. The phone interview was the next day and it lasted about 30-40 minutes. Basically the recruiter went over my work history and asked me behavioral questions. Once that was done she submitted my answers to the hiring manager. I received another stating that I was chosen to go forward with the next interview. This was the big one. The virtual interview where you are face to face with two ppl. This interview was done via Hire Vue and it lasted an hour. It went basically like my phone interview. 3 days later I got a call on Sunday night with a job offer.

      Interview questions [1]

      Question 1

      Tell me about you had to trouble shoot your computer when it went down?
      1 Answer
      3

      Other Virtual Customer Care Professional interview reviews for American Express

      Virtual Customer Care Professional Interview

      12 Dec 2022
      Anonymous interview candidate
      Phoenix, AZ
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Express (Phoenix, AZ) in Dec 2022

      Interview

      Applied online, received an initial interview with Recruiter (about 20 mins long). Sent invite to WebEx Interview ( 2 Hours long group session) I liked the group setting and the process. Management was great and the introduction. Received an offer that day by another recruiter. Very easy process.

      Interview questions [1]

      Question 1

      Given feedback from a prior experience how did you improve? What did you do to overcome where you might have fallen short.
      Answer question

      Virtual Customer Care Professional Interview

      23 June 2021
      Anonymous employee
      New Haven, CT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at American Express (New Haven, CT) in Jan 2021

      Interview

      A recruiter reached out to me on LinkedIn. I applied and received a phone interview next day. Had a group interview the following week with the managers and 3 other candidates. Took less than 2 weeks to get hired

      Interview questions [1]

      Question 1

      Tell me a time you had to persuade a coworker
      Answer question

      Virtual Customer Care Professional Interview

      16 Dec 2017
      Anonymous interview candidate
      No offer
      Neutral experience

      Application

      I interviewed at American Express

      Interview

      A Facebook ad drove me to their website where I applied online and took their lengthy assessment and application. This was 30 days ago. As of yet I have not been contacted either by phone or email for follow up, and their website says they are still accepting applications though the job itself is no longer listed. I was hoping of all the applications to work this job as it would have supplanted the job I was leaving as far as pay and also working from the comfort of my home, but alas nothing yet has fruited from this.

      Interview questions [1]

      Question 1

      How long have you worked in a customer service atmosphere?
      1 Answer
      1