Capgemini Service Desk Analyst interview questions
based on 14 ratings - Updated 5 Mar 2025
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
42%
Applied online
Applied online
33%
Employee referral
Employee referral
8%
Campus recruiting
Campus recruiting
8%
In person
In person
8%
Recruitment agency
Recruitment agency
Interview search
14 interviews
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Capgemini interviews FAQs
Service Desk Analyst applicants have rated the interview process at Capgemini with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 74.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Capgemini as a Service Desk Analyst according to 2 Glassdoor interviews include:
Phone interview: 100%
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I applied online. I interviewed at Capgemini (Perth, Western Australia)
Interview
Was a very friendly interview with mostly behavioural interview questions, had little technical questions, just basic troubleshooting and some questions regarding what technology I was familiar with. They gave me ample time to ask as many questions about the job and location after the initial interview
Interview questions [1]
Question 1
Describe a situation where you had to deal with a frustrated customer
I applied online. The process took 3 months. I interviewed at Capgemini (Pune) in Jan 2022
Interview
Aptitude round gaming round coding and final hr the interview was smooth process and so reliable and friendly hr was good self introduction was ask and details about the project
Interview questions [1]
Question 1
Self introduction about yourself and education background
Thanks for sharing your valuable feedback. We are glad to hear your overall interview experience was positive.We wish you the very best for your future endeavors.
Phone call, interview with a team leader. Quite straight forward process I would say. The communication was smooth and quick as well, it was a good experience overall and all in all took about 1 month.