Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Capital One

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Capital One reviews | Capital One jobs | Capital One salaries | Capital One benefits | Capital One conversations
      Capital One interviewsCapital One Customer Service Specialist interviewsCapital One interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Specialist Interview

      14 Jan 2026
      Anonymous interview candidate
      Nottingham, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Capital One (Nottingham, England) in Nov 2025

      Interview

      3 stage process, initial call then formal interview really nice people, probed on experience and skills. Final stage was face to face. Internal recruiter was very good, excellent communication. I didnt get the role but it was a positive experience and seems like a very good company.

      Interview questions [1]

      Question 1

      Describe how I have dealt with conflict
      Answer question

      Other Customer Service Specialist interview reviews for Capital One

      Customer Service Specialist Interview

      22 Sept 2020
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I interviewed at Capital One

      Interview

      Very long interview process. I applied back in June 2020. They reached out to interview about a month later. I never heard anything back until last week. I was told to do my research before the next interview because it will be intensive questions.

      Interview questions [1]

      Question 1

      Why have you chosen Capital One?
      Answer question

      Customer Service Specialist Interview

      16 Aug 2019
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      The process took 3 weeks. I interviewed at Capital One in Aug 2019

      Interview

      Experience has been very slow, recruiter is slow. She doesn’t follow with you, I had a phone screening and was told I would get the email for the assessment in a few minutes. I have called and sent an email twice and no response nor have a received the email for the assessment. This is not a good luck and it’s making me not want to work for the company if they are this unorganized and can’t communicate

      Interview questions [1]

      Question 1

      Tell me about yourself
      Answer question
      1