Capital One Reviews | Glassdoor.com.au

Capital One Reviews

Updated 15 January 2019
6,225 reviews

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3.8
StarStarStarStarStar
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
3,566 Ratings

Employee Reviews

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Pros
  • "Great work life balance and travel opportunities" (in 944 reviews)

  • "Great benefits; they value continuous learning; open to internal job changes after you have a history of performance of course" (in 658 reviews)

Cons
More Pros and Cons

  1. "Best Company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Live their values, cares and invests in their people ensuring all staff get quality coaching and developing vs. checking a box, gathers insights to drive it's business strategy. Voted one of the top 100 companies to work for in the US by it's own people. Now that is an endorsement...

    Cons

    No offices in Australia unfortunately.

    Advice to Management

    Keep doing what you're doing. You have set a standard that most companies dream of... Well done.


  2. "Good work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Toronto
    Former Employee - Senior Software Engineer in Toronto
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One (More than 3 years)

    Pros

    Awesome culture and good work life balance. Not too much politics

    Cons

    Too many meetings. Development is out of scope. Backend dev can do mobile or vice versa. Red tape to get new ideas moving.

    Advice to Management

    Remove red tape preventing new ideas

  3. Helpful (320)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons, VA (US)
    Former Employee - Product Designer in Tysons, VA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.


  4. Helpful (1)

    "Impressed!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Card Services in Tampa, FL (US)
    Current Employee - Card Services in Tampa, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Excellent benefits, phenomenal philosophies about employees and customers. Welcomes (encourages) diversity and inclusion as well as work/life balance. Leave your ego at the door; no need to feel threatened like with most employers. Very serious about making sure we all take good care of our customers. Proud to be able to say I work for this company.

    Cons

    schedule choices could be better -- that's the only con I could dig up. There really are no cons.

    Advice to Management

    Keep on keeping on!


  5. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ambassador in Delray Beach, FL (US)
    Current Employee - Ambassador in Delray Beach, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    generous time off
    great benefits
    solid company to work for
    relaxed work environment

    Cons

    not a clear promotional structure
    pay is good but not great

    Advice to Management

    Create a structure that lets employees have a clearer career path.


  6. Helpful (1)

    "I wish things would have been better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Capital One full-time

    Pros

    Capital One works very hard to meet its mission statement, the dress code was lax, and the environment was so welcoming

    Cons

    Little to no follow through on previous promises made by upper management

    Advice to Management

    Don't make promises, if you can't keep them just because you think there is no one to hold you to that higher standard


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Derby, England (UK)
    Former Employee - Call Center Representative in Derby, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (Less than a year)

    Pros

    great progression, good work life ballance

    Cons

    no cons at capital one

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Underwriter in Plano, TX (US)
    Former Employee - Mortgage Underwriter in Plano, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 8 years)

    Pros

    Great benefits and vacation time. Gym and Doctor on site as well as cafes throughout campus.

    Cons

    Pay is average and mostly hire from outside instead of promoting from within.


  9. "Capital One"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition in London, England (UK)
    Current Employee - Talent Acquisition in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Engaging team & Responsive hiring managers
    Flexible working
    Great location

    Cons

    Nothing has come up so far


  10. "Great company, if you find the right team..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Manager in Richmond, VA (US)
    Former Employee - Content Manager in Richmond, VA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Overall company culture is fantastic. Compensation and benefits extremely competitive.

    Cons

    Performance management process is extremely competitive and very vulnerable to personal bias. If you always do exceptional work, you'll always do fine. Or, if your direct manager considers you their personal friend, you'll do fine. Both of these things can be hard to achieve when you are new to the company. Also, don't join the company between February and June - you'll get less than a full year of work in (as a new hire no less) but be compared to veterans who have a full year of work. One low rating to start your career there and you'll be like Sisyphus for years after.

    Advice to Management

    Create quantitative performance measurement practices, hold managers accountable for performance management throughout the year (not just in November), put more weight on peer reviews.