Capital One Reviews | Glassdoor.com.au

Capital One Reviews

Updated 24 April 2019
6,469 reviews

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3.8
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
3,712 Ratings

Employee Reviews

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Pros
Cons
  • "Need to do smart work to maintain work life balance" (in 212 reviews)

  • "Performance management - associates in the same job level are ranked against each other by management" (in 246 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Excellent company, takes care of employees, hires many talented engineers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE (US)
    Current Employee - Anonymous Employee in Wilmington, DE (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    - Very smart and talented people
    - Management is open and promotes positive work-life balance
    - Pays well and exceptional benefits. Incredible 401k match
    - Leadership prioritizes innovation and learning new things
    - Great company culture

    Cons

    - Sometimes the projects don't have the most interesting business need, but that can be expected at times no matter where you work.


  2. "Best Company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Live their values, cares and invests in their people ensuring all staff get quality coaching and developing vs. checking a box, gathers insights to drive it's business strategy. Voted one of the top 100 companies to work for in the US by it's own people. Now that is an endorsement...

    Cons

    No offices in Australia unfortunately.

    Advice to Management

    Keep doing what you're doing. You have set a standard that most companies dream of... Well done.

  3. "Good work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Toronto
    Former Employee - Senior Software Engineer in Toronto
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One (More than 3 years)

    Pros

    Awesome culture and good work life balance. Not too much politics

    Cons

    Too many meetings. Development is out of scope. Backend dev can do mobile or vice versa. Red tape to get new ideas moving.

    Advice to Management

    Remove red tape preventing new ideas


  4. Helpful (359)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons, VA (US)
    Former Employee - Product Designer in Tysons, VA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.


  5. "Great Place - Excellent Benefits - Fantastic CEO!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Cyber in Plano, TX (US)
    Former Employee - Manager Cyber in Plano, TX (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Benefits, Salary, Upper Management - Richard Fairbank is tops! Wonderful leadership which is demonstrated at his annual full day presentation to his employees! Yes, I witnessed Mr Fairbank present for a full 7 hours standing on his feet so that he could convey his message, vision and mission so that all employees could paddle in the same direction.

    Cons

    High preassure, High stress.

    Advice to Management

    Line management: Less on the push and more on the pull. Lead by example rather than edict.


  6. "Great place, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager
    Current Employee - Business Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    The people are really smart

    Cons

    Work/life balance is easy to lose


  7. Helpful (2)

    "Worked there 8 years, loved everyday until the day I lost my job due to re-org."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Plano, TX (US)
    Former Employee - IT Manager in Plano, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 8 years)

    Pros

    The company really does care for the employees and has great work life balance.

    Cons

    The company recently went through a massive internal business operation change model that wasn't handled very well and caused confusion with ripple effects. In some instances it opened up opportunity, in some instances it shut the door for others and great associates were lost in the shuffle.

    Advice to Management

    It didn't seem like all the implications of the operational changes were known prior to the change and some implications became very troublesome requiring reactive rather than proactive adjustments.

  8. "GREAT PLACE TO WORK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Wilmington, DE (US)
    Current Employee - Customer Service Specialist in Wilmington, DE (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Capital one is really invested in the personal growth/development of their employees. I have never been apart of a company that wanted to make sure I succeeded and fulfilled all of my aspirations regardless of if it meant saying here or not. Also start off with 3 weeks vacay and ability to buy an extra week!

    Cons

    Dont really know if this is a a con, but attendance is really important here. If you miss too many days or call out too much, they will get rid of you quick!

    Advice to Management

    A little more unapproved times. Sometimes life happens and we cant control it.


  9. "Awesome place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CAAT in Tampa, FL (US)
    Former Employee - CAAT in Tampa, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (Less than a year)

    Pros

    Great place to work with great people.

    Cons

    Only con is that they didnt have a location where I moved to out of state.


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY (US)
    Current Employee - Senior Software Engineer in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    good benefits
    Cutting Edge Technology

    Cons

    Politics
    Hard to get promoted
    frequent unannounced changes