Capital One Reviews

Updated Aug 3, 2021

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Found 9,768 of over 10,733 reviews

4.1
83%
Recommend to a Friend
95%
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
5,421 Ratings
Pros
  • "This company had great Work-life balance(in 1319 reviews)

  • "Great benefits and awesome people(in 862 reviews)

  • Cons
  • "Performance management curve fitting isn’t great(in 338 reviews)

  • "Work life balance is a little distracted(in 263 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      Superb culture

      Jun 1, 2021 - Project Manager in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome experience and learning a lot

      Cons

      Nothing so far. Hope it will continue

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    2. 4.0
      Current Employee

      good

      Jun 23, 2021 - Dasher (Driver) in McLean, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good balance of life and work

      Cons

      terrible arrangement and poor management

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    3. 5.0
      Former Employee

      Not bad

      Oct 27, 2020 - Chief Executive Officer in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good, lunch in the lunchroom

      Cons

      Not bad. No breakfasts or dinner. Maybe a breakfast or dinner room?

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    4. 5.0
      Former Employee, more than 3 years

      Best Company I've ever worked for

      Oct 23, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Live their values, cares and invests in their people ensuring all staff get quality coaching and developing vs. checking a box, gathers insights to drive it's business strategy. Voted one of the top 100 companies to work for in the US by it's own people. Now that is an endorsement...

      Cons

      No offices in Australia unfortunately.

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    5. 4.0
      Former Employee, more than 3 years

      Good work life balance

      Apr 11, 2017 - Senior Software Engineer in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome culture and good work life balance. Not too much politics

      Cons

      Too many meetings. Development is out of scope. Backend dev can do mobile or vice versa. Red tape to get new ideas moving.

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    6. 5.0
      Current Employee

      Cares and Trys

      Aug 3, 2021 - Senior Manager IT in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Capital One treats you right and follows one of their own competency requirements for its associates of "Do the Right Thing". From compensation to benefits to people management to transparency to empowerment to opportunities to competent workmates to flexibility to great work environment, Capital One works hard to get it right for their employees.

      Cons

      Most employees in most years, even if you are a hard worker used to being the cream of the crop, are going to get the middle rating of "Strong" in their competitive performance management rating system. If that will hurt your feelings Cap One might not be the place for you. Getting a higher rating with the additional monies that come with that requires a combination of hard work, right project at the right time, a little bit of politics, and a little bit of luck. That said, the compensation and bonuses with "Strong" or significant and if you can handle getting that, even some years when you felt you deserved more, then you will probably be the one to stay and enjoy the significant pros of working here.

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    7. 3.0
      Current Employee, more than 3 years

      Call Center Job that is a Dead End in Auto

      Jul 7, 2021 - Relationship Manager in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Time off is great, benefits and retirement package are good too. Cap One is very supportive in diversity

      Cons

      There aren't many places to go other than being a Relationship Manager or an Area Sales Manager. THAT'S IT which makes the competition hard to move into management bc people won't want to leave management if that is a goal of yours. If you are not interested in management then you are stuck in your sales role so you can't move around and learn other interesting skills or job functions. It's a dead-end job sadly and Cap One Auto has made no improvements in trying to create new jobs other than just sales or management. So BE WARNED, if you are lucky to be chosen as a Relationship Manager or Area Sales Manager get comfortable. It definitely can cause burnout doing the same thing day in and day out with no prospects of learning new skills for new roles within the auto division. Do not be deceived, Relationship Manager is a call center role-if you are not a call center type this job isn't for you,if you plan to come in and move around don't come into Capital One Auto Finance--find another way into Capital One. I cannot stress enough that this is a DEAD END JOB and in NO way a Career.

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    8. 3.0
      Current Employee, more than 1 year

      Great people but bad work politics.

      Jul 31, 2021 - Associate Software Engineer in Dhaka
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is pretty good for new grads. Salary has steadily increased as the demand for SWEs increases. Two base salary increases across the board in the last 1.5 years, but not everyone gets it (more on that in cons). Work-life balance is great, but this can vary by what team you're on and management.

      Cons

      Stack rankings. Even if you're a hard worker, if you have stellar coworkers/teammates, good luck. You'll get rated poorly and get blindsided because you weren't given any feedback throughout the year, hence no real opportunities to improve. If you're rated below strong, aka "performing as expected," you will not get a salary bump, even if the people who've been at the company for 3 months get the bump by default because they're "too new to rate." Work politics are clearly at play when it comes to performance reviews at mid-year and year-end. If you're placed on a team with a manager whose expectations are too high, good luck.

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    9. 5.0
      Current Employee, more than 1 year

      Excellent company, expect to work hard

      Aug 3, 2021 - Digital Marketing Strategist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing culture/benefits. Love the work itself.

      Cons

      The LOB/org I work in is extremely lean. If only people on the outside knew how few people we have executing digital marketing. There are a wealth of smart people but ones that lack the technical skills in digital marketing specifically to get the work done and smartly.

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    10. 5.0
      Current Employee, less than 1 year

      Capital One cares about its customers and employees

      Aug 1, 2021 - Senior Business Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Capital One offers competitive pay and benefits to employees. Capital one has management that stresses flexibility and fulfillment in your role and works with you to find the right fit. You have a lot of opportunity to grow and develop with the company. Capital One has a high focus on customer satisfaction and most employees are also customers.

      Cons

      The culture can be foreign for an outsider to navigate at first. Capital One adjusts quickly to outside (and internal) factors and reorgs can be common.

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