Capital One Reviews | Glassdoor.com.au

Capital One Reviews

Updated 19 June 2018
5,680 reviews

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3.9
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
3,218 Ratings

5,680 Employee Reviews

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Pros
  • "The work/life balance at Capital One is unbeatable" (in 871 reviews)

  • "Great benefits; they value continuous learning; open to internal job changes after you have a history of performance of course" (in 604 reviews)

Cons
  • "I didnt have a good work life balance" (in 196 reviews)

  • "Performance Management is taken very seriously but employees are ranked in relation to other employees" (in 204 reviews)

More Pros and Cons

  1. "Best Company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Live their values, cares and invests in their people ensuring all staff get quality coaching and developing vs. checking a box, gathers insights to drive it's business strategy. Voted one of the top 100 companies to work for in the US by it's own people. Now that is an endorsement...

    Cons

    No offices in Australia unfortunately.

    Advice to Management

    Keep doing what you're doing. You have set a standard that most companies dream of... Well done.


  2. "Good work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Toronto
    Former Employee - Senior Software Engineer in Toronto
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One (More than 3 years)

    Pros

    Awesome culture and good work life balance. Not too much politics

    Cons

    Too many meetings. Development is out of scope. Backend dev can do mobile or vice versa. Red tape to get new ideas moving.

    Advice to Management

    Remove red tape preventing new ideas

  3. Helpful (258)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons Corner, VA (US)
    Former Employee - Product Designer in Tysons Corner, VA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.


  4. Helpful (12)

    "C1's Performance Management debacle is reason enough to look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Richmond, VA (US)
    Current Employee - Senior Software Engineer in Richmond, VA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Innovative Tech Company with good senior management

    Cons

    Performance Management is on a bell curve and your 1-5 rating greatly affects your career trajectory, salary and bonus. As a result, associates are forced to "play the game" of doing anything they can to appear to be a little better than their peers. This creates a culture where employees routinely take credit for other employees work including managers who are playing the same game as their subordinates. All in it creates a toxic work atmosphere.

    Advice to Management

    You fancy Capital One as a cutting edge technology company but your performance management system is about 20 years behind what cutting edge technology companies are doing today.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Good starting pay
    Competitive and fun training
    Great managers
    Room for growth

    Cons

    Some managers can hold you back


  6. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Coordinator in Richmond, VA (US)
    Current Employee - Risk Coordinator in Richmond, VA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Very laid back atmosphere. Managers let you know whats expected of you and it's up to you to on how well you perform. We always have something going on at our site such as food trucks, Town halls, and activities.

    Cons

    Hours after training can be rough depending on what department your in.
    Have to have good stats to get a good schedule.
    Be mindful of how much unscheduled time you use as well.

    Advice to Management

    None really, management has been great.


  7. "Good work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Associate Software Engineer in McLean, VA (US)
    Current Employee - Associate Software Engineer in McLean, VA (US)
    Recommends
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Great work-life balance
    Free stuff
    Great culture - everyone is very nice

    Cons

    It's huge company, so some teams/managers are terrible

  8. "Senior Associate Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate Skft]
    Current Employee - Senior Associate Skft]
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    solid compensation, job growth, teammates

    Cons

    Not the most advanced tech


  9. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Richmond, VA (US)
    Former Employee - Project Manager in Richmond, VA (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    Fellow colleagues
    Management support
    Work life balance

    Cons

    Complex environment
    Merit rating process needs to be revamped

    Advice to Management

    Keep up focusing on your Associates


  10. "Quality Assurance Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One full-time

    Pros

    Able to work flex hours and even at home some. Great benefits and 401k, fitness center and cafeterias on campus.

    Cons

    Management didn’t always do what they were supposed to do which impeded the growth and ultimately caused the dismantling of the mortgage division.


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