Capital One Reviews | Glassdoor.com.au

Capital One Reviews

Updated 25 September 2018
5,969 reviews

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3.8
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
3,401 Ratings

5,969 Employee Reviews

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Pros
  • "The work/life balance at Capital One is unbeatable" (in 899 reviews)

  • "Great benefits; they value continuous learning; open to internal job changes after you have a history of performance of course" (in 621 reviews)

Cons
  • "I didnt have a good work life balance" (in 200 reviews)

  • "Performance Management is taken very seriously but employees are ranked in relation to other employees" (in 214 reviews)

More Pros and Cons

  1. "Best Company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Live their values, cares and invests in their people ensuring all staff get quality coaching and developing vs. checking a box, gathers insights to drive it's business strategy. Voted one of the top 100 companies to work for in the US by it's own people. Now that is an endorsement...

    Cons

    No offices in Australia unfortunately.

    Advice to Management

    Keep doing what you're doing. You have set a standard that most companies dream of... Well done.


  2. "Good work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Toronto
    Former Employee - Senior Software Engineer in Toronto
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One (More than 3 years)

    Pros

    Awesome culture and good work life balance. Not too much politics

    Cons

    Too many meetings. Development is out of scope. Backend dev can do mobile or vice versa. Red tape to get new ideas moving.

    Advice to Management

    Remove red tape preventing new ideas

  3. Helpful (288)

    "Could be great, missed opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in Tysons, VA (US)
    Former Employee - Product Designer in Tysons, VA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Great benefits. Lots of travel opportunity. Great for some (not for everyone)— especially for people avoiding their families or trying to have an affair.

    If you don't like your current team, you can often move to another one or relocate to another location.

    Great opportunity to learn new skills.
    Some of the leadership is inspiring.
    Nice workspaces for some.

    Cons

    Gender-biased, misguided, disorganized, competitive structure, reorgs frequent

    This place is trying to be a start-up with huge enterprise problems—it's awkward. Makes for a lot of wasted effort for people trying to get things done in an innovative way with business-side making the last judgment. Shiny object syndrome. Emphasis on PR moments over fixing real problems.

    Performance reviews lend to a gender- or personality-bias when it comes to promotions. Women and/or introverts often get the short end of the stick unless they have a great/shark managers. I've seen the most ineffective game-players get promoted over competent and effective peers who seemed to get punished for actually getting things done and not wasting their energy dick-swinging or taking unnecessary travel. In effect, a lot of the people promoted do not make for the best leadership. Bad management.

    Too many cooks in the kitchen with product or design, not enough project managers (or none at all).

    Constant reorganization is exhausting and disorienting. Nobody knows what's going on. Deflates spirit and doesn't help progress.

    Advice to Management

    Pay attention. Don't just spend money on diversity & inclusion training — really implement some change in the culture.

    Get organized. Lessen reorgs. Stop acquiring other companies before you can handle what you have.

    You are not a tech company or a start up, just face it. Just be a better company, spend the money on hiring better engineers instead of on business people from failed start-ups who don't know how to work effectively in enterprise environments.


  4. Helpful (49)

    "C1's Performance Management debacle is reason enough to look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Richmond, VA (US)
    Current Employee - Senior Software Engineer in Richmond, VA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Innovative Tech Company with good senior management

    Cons

    Performance Management is on a bell curve and your 1-5 rating greatly affects your career trajectory, salary and bonus. As a result, associates are forced to "play the game" of doing anything they can to appear to be a little better than their peers. This creates a culture where employees routinely take credit for other employees work including managers who are playing the same game as their subordinates. All in it creates a toxic work atmosphere.

    Advice to Management

    You fancy Capital One as a cutting edge technology company but your performance management system is about 20 years behind what cutting edge technology companies are doing today.


  5. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good company great benefits and all

    Cons

    not really any cons to roles here


  6. "Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Everyone is so nice and willing to help.

    Cons

    Things change quickly, so you've got to be adaptable for sure.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 8 years)

    Pros

    Great pay, great benefits, opportunities to move internally are abundant.

    Cons

    People leadership is inconsistent across the company... a little hit or miss!

    Advice to Management

    Give people the ability to make decisions and support them; don't make them and turn your people into simply executioners.

  8. "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Whitestone, NY (US)
    Current Employee - Relationship Banker in Whitestone, NY (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Health benefits are great
    Flexibility
    Culture is amongst the best in the industry

    Cons

    You must be willing to adapt to several environments


  9. "TDP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Cool atmosphere
    Everyone is polite
    On-Campus food is subsidized but generally good quality.
    Richmond campus looks amazing.
    Compensation is way beyond what I expected for this position.

    Cons

    Sometimes people can be a little cold, but not necessarily rude.
    One of the managers I talked to mentioned that it can be difficult to communicate between teams.
    Still new here so take this review with a grain of salt.

    Advice to Management

    - None yet.


  10. "FS - Lots of Potential/Lots of Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Associate in Plano, TX (US)
    Current Employee - Senior Product Associate in Plano, TX (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    • Great Benefits
    • Ability to WFH as needed
    • People who genuinely care about doing what’s right for customers

    Cons

    • Leadership is very territorial / political
    • Lots of overlapping work / waste
    • Software Engineers are micromanaged by leadership
    • Tech Leadership thinks they own everyone, including design and product teams - which they don’t.

    Advice to Management

    Get out of your own way, check egos at the door and listen to people when they say policies and knee-jerk mandates are hampering creativity and collaboration.

    You also need a single owner for cross-functional product work. Having Product, Tech, and Design roll up to different leadership creates waste, friction and disengagement.


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