I applied online. The process took 1+ week. I interviewed at Capital One (Sioux Falls, SD) in Feb 2013
Interview
Extremely casual, but questions are behavioral. Be prepared for "Tell me about a time..." questions and have your SOAR/STAR answer prepared. Role plays were also a huge part of this process.
Interview questions [1]
Question 1
Tell my about a time when you disagreed with a customer.
Tell me about a time when you disagreed with a coworker.
It needs to quick and short for only about 30 minutes. You need to answer direct to the point to the employer as the allotted time is only 30 minutes per applicant.
Interview questions [1]
Question 1
Tell me about yourself
What is your weakness
How do you handle irate customer
I applied online. The process took 2 weeks. I interviewed at Capital One (Fredericksburg, VA) in July 2025
Interview
First was a phone screen asking basic questions about the job role very easy and recruiter was nice next interview was a two step first was a job fit going over the position and your resume throughly after that was behavioral interview with star format questions both interviewers very nice and willing to answer any questions
Interview questions [1]
Question 1
Tell me about a time where you helped a customer through an issue related to financial
Theyve made me depressed What a poorly designed assessment. It felt like a waste of time and now I'm left feeling incredibly disheartened and questioning its relevance.the outcome has left me feeling really down.