I applied online. I interviewed at Concentrix (MOUNT ALBERT) in Sept 2018
Interview
I was just thinking about an interview I had. It was with a well known airline for NZ. Now ... apparently I did very well in the actual interview ..i.e. question/answers ...but not so well in the role play. So after the role play I'm filling in what needed to be filled out on this document ... I hadn't finished ... The team leader comes in. I say I just needed to complete filling in the document. Right. ...But the team leader comes ad takes the paper whilst I was still writing and says ...it's o.k.... we won't be needing this ... like ...I was shocked ...he had literally told me I did not get the job ... are you freaken kidding me ...it was so unprofessional ...when they rang to tell me ... I wasn't surprised ... I know there was 'ageism' ... come on people I'm not stupid and I sure wasn't born yesterday ... where I lacked ... in computer work ... could have been learnt thru their training modules ... as they had specific systems for their airline ... I was so disappointed in that teamleader ... I thought he needed to have more customer service training ... He should have waited until I was finished ... anyways ...I know God closes one door to lead me towards where He really wants me to be ... but this interview really made me look at this supposed top NZ airline in a different way ..it was disappointing and very unprofessional ... I would have failed that team leader for sure... .
Interview questions [1]
Question 1
Can you tell an experience where you had to deal with a difficult customer and how did you handle it?
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.
It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.
They make you do all these assessments just for them to deny you. I applied multiple times even though I have the qualifications and still denied. The pay is very cheap as well. Should not have all these assessments and stuff for the little pay