I applied in-person. The process took 3 weeks. I interviewed at Concentrix (Pasig City) in June 2014
Interview
A headhunter approached me while i was on my way to my prior appointment, since i came early i decided to come in. I submitted my papers and i was interviewed after an hour of waiting, then after i was submitted to another interview then the Versant Testing. I was schedule for final client interview the following week. The interview was informal and didn't take long. We were given a week to complete the papers and we were then schedule for training the following week. In total from initial submission of papers to hiring took almost a month. The people at HR are very helpful.
Interview questions [1]
Question 1
Have you ever had a difficult customer before and how did you manage this customer?
Basic typing, analytical, and English language assessments at first. It was followed by an initial interview by the HR. Then by a Mock call. Lastly, final interview by one of the Team Leads. After you passed, you will be given the Job Offer.
The interview process was very easy and behaviour-based. They have asked about how you can type as fast and how technical you are. Moreover, i was aked to give a typing exam with 45+ WPM and more like how efficient are you on
straightforward, mostly first-come first-served. Apply early with proper tech and customer focused resume with keywords like empathy. Interview depends on type of contract you being hired for. process is quick enough based on the start date.