I applied online. The process took 1 week. I interviewed at Concentrix (Mississauga, ON) in July 2021
Interview
One interview and a couple of tests for language if you pass then you get another interview for details if all goes well you are sent an offer and the date you can start.
Interview questions [1]
Question 1
Tell me about yourself and how can this role help you achieve what you are looking for.
Tech support virtual interview and writing assessment, English fluency typing and recorded virtual interview. It was a good experience until now I hope I can get into the next rounds.
It was fun and okay overall, but it felt repetitive after a while. The experience mainly consisted of the usual, typical call center questions, making it less engaging than expected.
Online video submission, asked a couple of questions. The most difficult part was the intensive background check that came after. But due to the nature of the work it is understandable.
Interview questions [1]
Question 1
What does good customer service look like in my opinion