I applied online. The process took 2 weeks. I interviewed at Concentrix (Belfast, Northern Ireland) in Jan 2020
Interview
Standard customer service questions, and then some questions around previous experience and transferrable skills it's what you would expect for a customer care call centre position. Depending on what role you apply for they may do a practice call to check your skills and perhaps a tech fluency test but nothing too stressful
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.
It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.
They make you do all these assessments just for them to deny you. I applied multiple times even though I have the qualifications and still denied. The pay is very cheap as well. Should not have all these assessments and stuff for the little pay