I applied in-person. The process took 2 weeks. I interviewed at Concentrix (Managua) in June 2023
Interview
First of all, you must pass an Excel assessment for common functions (vlookup, xlookup, index, match). In the second round, you must talk to the area coordinator for the interview. You could be asked about workforce terminologies and how you would apply in a real situation.
Interview questions [1]
Question 1
What would you do as a real time monitoring analyst if the call queue is losing service level and you don't have more heads to cover?