Interview process was simple enough, was offered position before I had left the building. In all fairness Dell used to be a great company to work for - was proud to say I worked there but changes to conditions over the last 5 years or so made the role more and more difficult. I pride myself on giving excellent service to my customers but policies and procedures made that more and more difficult. The annual Tell Dell employee survey is a joke - questions designed to make sure management come out of it looking good.