Forrester Customer Success Manager (CSM) interview questions

Poor experience with hiring manager. When asked upon his management style, he said that he will not protect his team even if there's criticism for the sales team. As for career progression, he said that the candidate must do 1 level above his job grade which is understandable. However, he mentioned that Singapore and expect promotion after a few years which is a bad stereotype. Asked irrelevant questions like how would you react to a harsh criticism and what have made you changed your perspective in the last 6 months. Interesting but not relevant to the CSM role. Not sure how is he a CSM leader.

Amazing, it was very interactive, great meetings and helpful guidance. I learned a lot about the company, role and daily responsibilities of the role. Best interview process I have ever experienced.