The process took 3 weeks. I interviewed at H&M in Aug 2016
Interview
H&M has an online application that you can submit to the location of your choice. You can choose to apply to multiple locations or just one. It will ask your availability, experience, and a small test to see how you think in some situations.
Before you apply, you need to know that you need open availability on weekends. If you don't have the open availability on the weekends I'm afraid they probably won't consider your application. Once I had that open weekends I applied and within about a week I was called to schedule a phone screening. Mine unfortunately was put off a day due to issues at the location I applied to but they apologized and scheduled it with me again. It was pretty long (about 30 minutes), asking more work experience and scenarios. I was also asked again about my availability and what I expect to be paid.
After the phone screening they scheduled an interview for the next week. I previously turned in a printed version of my application and resume. I think they liked that I was prepared to hand in my own copy. Some of the questions from the phone screening were asked again but this interview was mostly asking about my experiences about my previous work experience. I explained why I left previous jobs, my plans to leave my current job and explaining my role in the company and contributions. The interview was professional, yet casual. I was invited for yet another interview a few days later.
This interview felt more like tying up loose ends and reinforcing my availability and expectations from H&M. It was pretty quick but I wanted to talk to my partner about the offer they seemed to want to give me. They were fine with that and wanted me to come back the next day to finalize an offer.
I went in and after a clarification of my weekday hours, and they offered me a job at a higher rate than I even told them I wanted! I suspect this was because of my years of experience, combined with a promotion at my job that I would be leaving. I signed some paperwork and set a date for my training next week!
My advice is don't be afraid to negotiate. You're more likely to get what you want (or better) if you can justify your position. I had previous experience and a promotion on my resume which allowed me to get the weekday availability that I wanted and a higher wage. Just don't try to hardball them and say that you can be flexible (but definitely don't make promises you can't keep)!
Interview questions [2]
Question 1
How would you handle and upset/difficult customer?
I interviewed at H&M (London, England) in June 2026
Interview
Group interview with like 8 peoples
- 3 facts about yourself
- define fashion and ur own style
- why H&M
Then group activities
- list of scenarios and prioritise 3
- list of scenarios and dress up an individual
Then fill in form of availability and contact info.
I applied online. I interviewed at H&M (Dundalk) in Mar 2026
Interview
It was lovely, very interactive. Getting to meet new people, seeing the H&M store was really nice. The supervisor was really professional and warm. First we got to know each other, then did a question and answers round with everyone, situation based, customer service based, questions to display your skills etc, talking about H&M values and then we had a group task, to come with a outfit based on the provided situation.