I applied in-person. The process took 2 weeks. I interviewed at H&M (Chicago, IL) in Apr 2017
Interview
Applied for the position online. Within 24 hours I received an email from a recruiter saying they would like to move forward with the recruiting process. Then a few days later they sent a written test via email. Once I passed that, a phone interview was scheduled a few days later. After that , I was scheduled for a group assessment a week later. After the group assessment I was contacted a day later for a final interview and was offered the position!
VERY POSITIVE interview experience. My advice is to just relax and be yourself!
Interview questions [1]
Question 1
Name a time you went above and beyond for a customer.
The interview process was fine, they were able to be flexible with timing and all took place remotely. Interviewers were nice and made you feel comfortable. Job was offered via a separate call
I applied online. The process took 3 weeks. I interviewed at H&M
Interview
The interview process started with a short email prompt sharing a customer service experience you've had. It was basically used to gauge how well you are with grammar and customer experiences. I was then invited to have a 30 minute video call with the recruiter to discuss the role and my background.
After that went well, I was invited for an hour long in-person interview. The first part was a traditional interview with of the managers and the second part was a written portion where you had to respond to mock customer complaints. Again, it gauged proper use of grammar and customer resolution practices.
Interview questions [1]
Question 1
Have you ever dealt with a difficult co-worker? If so, how did you overcome differences?
I applied online. The process took 2 weeks. I interviewed at H&M (Barcelona)
Interview
Hay dos entrevistas. Una es telefónica, donde te explican el puesto y les comentas tu experiencia laboral. La otra es online y la realizan trabajadores del área, las preguntas son especificas sobre el puesto de trabajo.