Group interview called an audition. You play the role as a sales advisor and they evaluate your performance and customer service skills. Be prepared to know how to promote the membership
Interview questions [1]
Question 1
If a customer tried something on and you didn't like it, what would you say?
I interviewed at H&M (London, England) in June 2026
Interview
Group interview with like 8 peoples
- 3 facts about yourself
- define fashion and ur own style
- why H&M
Then group activities
- list of scenarios and prioritise 3
- list of scenarios and dress up an individual
Then fill in form of availability and contact info.
I applied online. I interviewed at H&M (Dundalk) in Mar 2026
Interview
It was lovely, very interactive. Getting to meet new people, seeing the H&M store was really nice. The supervisor was really professional and warm. First we got to know each other, then did a question and answers round with everyone, situation based, customer service based, questions to display your skills etc, talking about H&M values and then we had a group task, to come with a outfit based on the provided situation.
Application
I applied online. The process took 4 weeks. I interviewed at H&M (Solihull, England) in Mar 2026
Interview
really enjoyable and quite fun! Had a bunch of questions then was set a team task to find an outfit for a certain scenario and to stick to the budget