I applied in-person. The process took 1+ week. I interviewed at Hilton (San Diego, CA) in Jan 2015
Interview
They asked me a plethora of questions and drilled my knowledge in the hotel industry! Examples include: “A guest submits a 9-1-1 alert from their room. You call twice with no answer. What do you do from here?” ... BE SURE TO STUDY!
Interview questions [10]
Question 1
Name a time when a guest was extremely dissatisfied with their stay...what happened? What did you do to fix it?
You’re checking out a guest and they tell you about their stay. They seem hesitant to go into detail, but you can tell their stay was unsatisfactory. What do you do?
The interview process was well-organized, professional, and transparent. The interviewer communicated clearly, asked relevant questions related to the role, and created a comfortable environment. Overall, the process felt respectful, efficient, and aligned with Hilton’s high service standards.
One interview with the General Manager was thorough, understanding and been a great company to work for very flexible. Discussed work history, personality, how I handle situations. Full time hours.
Interview questions [1]
Question 1
How would you handle a guest upset with their room?
The interview process just asked about relevant skills and how to apply tohenm to tjhe job. The interview was fast and very easy, especially in this job market, etc. etc.
