I applied through university. The process took 2 weeks. I interviewed at Hilton in Oct 2009
Interview
Online application followed by a short phone interview and a request to come in for an on-site interview with the Front Office Manager. Interviewed first with him (he no longer works for the company) then with the HR Officer and the General Manager himself. Physical presentation is very important (apparently some college kids showed up in slacks and flip flops for their interviews?!) in addition to a answering questions calmly and without unnecessary pauses.
Interview questions [1]
Question 1
If you have worked in customer service before, nothing will surprise you. Guest comes first, and frankly, this is the hospitality industry. You need to be hospitable.
The interview process was well-organized, professional, and transparent. The interviewer communicated clearly, asked relevant questions related to the role, and created a comfortable environment. Overall, the process felt respectful, efficient, and aligned with Hilton’s high service standards.
One interview with the General Manager was thorough, understanding and been a great company to work for very flexible. Discussed work history, personality, how I handle situations. Full time hours.
Interview questions [1]
Question 1
How would you handle a guest upset with their room?
The interview process just asked about relevant skills and how to apply tohenm to tjhe job. The interview was fast and very easy, especially in this job market, etc. etc.
