I interviewed twice for the position, once with my department manager and once with another manager (but was unclear about their title). Both interviews were more informal and felt more like conversations than the typical question and answer interviews I've previously experienced. We discussed the ability to grow within the company which was a first for me during an interview.

The interview process was professional and well organized. The interviewer asked questions about my customer service skills, communication, experience, and ability to handle guests. I also learned more about the company culture, responsibilities, and expectations for the Guest Service Agent role.”