I filled out an online application on their website, which was quite standard. After about a week or two I received a phone call from the food and beverage manager, he asked a few questions and after that invited to attend an interview in person. There were 3 short one-to-one interviews on the day with supervisors and managers.

Simulation process “The Hilton simulation was an online role-play assessment designed to evaluate communication, service, and problem-solving skills in a realistic hotel environment. It included short video scenarios where I responded to guest requests, described menu items, and demonstrated how I would handle customer service situations. The simulation helped showcase my ability to stay calm, professional, and guest-focused.”