I applied through an employee referral. The process took 3 weeks. I interviewed at HubSpot (Cambridge, MA)
Interview
Had an alumni from my school submit my resume during their March hiring and got a response within a few days to set up a quick phone call. Typical questions asking how I found out about the position and why I was interested. At the end of the call she said I moved onto the next round which was a video interview with a demo. The tasks I was asked to do were very simple. Later that week I got an email saying I moved onto the next round, which was an in person interview. Met with 3 different managers who were all super nice. Definitely harder interview questions that I really had to think about. Overall enjoyed the process!
Interview questions [1]
Question 1
Tell me a time (positive or negative) when you had an interaction with a customer support manager, and you were the customer.
Sad to hear you won't be joining us, but glad your friend referred you and that you had a solid experience with the process, thanks for the review! -Katie
Other Customer Support Specialist interview reviews for HubSpot
It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.
I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026
Interview
Three rounds:
-Screening with recruiter
-Technical (live troubleshooting with a manager)
-Behavioral (3-30 minute interviews with managers)
The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.
Long hiring process; about 3 to 4 rounds in total. First was with HR for screening call. She was very friendly and professional. Good experience and she even gave me feedback post-interview to help me improve.
