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      Customer Support Specialist Interview

      23 Aug 2018
      Anonymous interview candidate
      Cambridge, MA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at HubSpot (Cambridge, MA)

      Interview

      The interview process was a little different for me because they were trying to hire for a start date that was a week away. I applied online and the next day scheduled a phone interview for that day. It was with the recruiter who just asked basic questions about my interest and experience. Next, I went into the Cambridge office to meet with three different managers and also do a product demo/role play type thing. The role play was fairly simple if you had gotten familiar with the software which I definetly recommend when prepping for the interview. The demo was over Zoom and once it was finished I was also asked a few interview questions. Then I met with the three managers for around 30 min each. The questions were not that hard and basically just asked a lot of questions on my experience. Nothing that threw me off or that I had no idea how to answer. The recruiters I worked with were both amazing and so nice! I had my interview Tuesday and heard back Friday through email that they were not moving forward. Overall, good experience!

      Interview questions [6]

      Question 1

      What word in HEART do you feel describes you the best?
      Answer question

      Question 2

      What do you look for in a manager?
      Answer question

      Question 3

      Best/worst customer service you have received in the past year?
      Answer question

      Question 4

      What is a time you had to learn something on your own?
      Answer question

      Question 5

      Tell me something about you that isn't on your resume
      Answer question

      Question 6

      What is feedback to you? How do you like being delivered feedback?
      Answer question
      avatar
      HubSpot response
      7y
      Hi there, thanks so much for taking the time to write a review. While it wasn't the outcome you likely hoped for, I'm so appreciative that you were so adaptable and flexible to move through the process quickly, and so glad that the recruiters you worked with made you feel great throughout the entire process. Best of luck in your job search! -Becky

      Other Customer Support Specialist interview reviews for HubSpot

      Customer Support Specialist Interview

      22 June 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question

      Customer Support Specialist Interview

      1 May 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      22 Apr 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.