Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      HubSpot

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: HubSpot reviews | HubSpot jobs | HubSpot salaries | HubSpot benefits | HubSpot conversations
      HubSpot interviewsHubSpot Customer Success Manager interviewsHubSpot interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      27 Oct 2019
      Anonymous interview candidate
      Portsmouth, NH
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at HubSpot (Portsmouth, NH) in May 2019

      Interview

      I had a referral through Becky who I met at a networking event. The process started with an email about time availability for a recruiter call from Johanna. I was moved to the manager and role play call during the recruiter call. Following the recruiter call, I received email to select times for the manager and role play call. Manager call, with Tim, consisted of about 30-40 minutes of "get to know you" questions. The second half of the call was the role play where I was a CSM on an introduction call with the CEO of a company who recently purchased HubSpot software. I was given information about the company and the gist of what an introduction call is about prior to the call to prepare. I prepared by researching the company's website, listing out open-ended questions, benefit statements, and testing for reaction questions I would say during the call. My goal was to learn who I would be working with at the company and set up a follow-up call with the sales and marketing team with one CTA using an inbound technique. I gained commitment for the group to prepare ideas for compelling offers to attach with the company's blog posts. I felt confident in my process and the feedback I received from the manager was positive with two small recommendations of what I could have said at the beginning of the call and a last question to ask before summarizing and moving to the next step. I was informed within 1-2 business days by email from the recruiter with a CC to the manager that they were not moving me to the next step, at this time. I promptly responsed thanking everyone for their time and that I would continue to learn more about HubSpot because it is my goal to work there. The manager nicely responded and said to stay in touch.

      Interview questions [3]

      Question 1

      You have a great background and passion in L&D, so why a Customer Success role?
      1 Answer

      Question 2

      Most CSMs have 25+ accounts when they start. How would you tackle organizing, prioritizing, and communicating with those contacts?
      Answer question

      Question 3

      Why HubSpot?
      Answer question

      Other Customer Success Manager interview reviews for HubSpot

      Customer Success Manager Interview

      14 Oct 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Dublin, Dublin)

      Interview

      Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.

      Interview questions [1]

      Question 1

      Describe inbound marketing and how it helps businesses
      Answer question
      1

      Customer Success Manager Interview

      22 June 2025
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HubSpot (Bengaluru)

      Interview

      1. HR screening 2. Hiring Manager 3. Assignment/Roleplay 4. Culture fit rounds 1. Hiring Manager 2. Senior Manager 3. Internal Stakeholder The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.

      Interview questions [1]

      Question 1

      Why do you want to work at HubSpot?
      Answer question

      Customer Success Manager Interview

      9 Apr 2025
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Tokyo)

      Interview

      45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.

      Interview questions [1]

      Question 1

      Could you tell us about the challenges you're currently facing with the clients you're handling? What is the toughest feedback you've received from a colleague, and how did you respond to it?
      Answer question