Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      HubSpot

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: HubSpot reviews | HubSpot jobs | HubSpot salaries | HubSpot benefits | HubSpot conversations
      HubSpot interviewsHubSpot Customer Support Specialist interviewsHubSpot interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Support Specialist Interview

      12 Jan 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at HubSpot in Nov 2020

      Interview

      Hubspot has been a dream company to work for, the support team seems to constantly hiring so I applied via an internal referral. Subsequently, heard back from the recruiter within the next day. The recruitment team moves very quickly, and had been very supportive throughout the whole process. First round was an introductory call, which took about 30 minutes. Towards the end of it there was time to ask questions and understand the next steps for the role. The next round were 2 back to back sessions (Product Demo and Role Play) which took about 2 hours in total. There was a prompt on what to expect, sent prior to the call, do expect a random curveball during the sessions itself as they assess how you'd face a last minute challenge (like with any real customer/person call). I did not proceed to the next round, which would have been 2 other calls with the leadership team for customer support. I have gotten very well needed feedback (was also sent feedback via email as a post-interview follow up) and learnt so much from the managers during the calls itself, I got a glimpse Hubspot's culture code in motion as well as why it's received accreditation by Great Place to Work. I look forward to applying again and hopefully joining the next time I do.

      Interview questions [1]

      Question 1

      What frustrates you at work?
      Answer question
      avatar
      HubSpot response
      5y
      Thanks so much for taking the time to write a review - while it wasn't the outcome you hoped for, I'm glad that our team gave you timely, helpful feedback, and that you walked away feeling like you learned something from our process. Best of luck in your job search, and I hope our paths cross with yours in the future! Best, Becky

      Other Customer Support Specialist interview reviews for HubSpot

      Customer Support Specialist Interview

      22 June 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question

      Customer Support Specialist Interview

      1 May 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      22 Apr 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.