I applied online. The process took 2 weeks. I interviewed at HubSpot (Boston, MA) in July 2015
Interview
Seems like a good company with a cult like following and I do believe this is to be true. What was odd to me in the interview was that I wasn't impressed. For a company that models a lot of aspects with the same tech savvy, flat hierarchy, open environment model, the interview questions were very general, almost filler questions if you will. I expected it to be more Googlesque questions. I also had the feeling the recruiter was just overwhelmed that day, wouldn't be surprised if he had 40-50 interviews in one day. The feeling I got was they hired young, go-getter types, who would pound away in hopes of quick promotion. The pay was average for a tech company in a major city. Certainly we want employees to be productive but I wouldn't be surprised if burnout is frequent and work life non-existent, with the rapid growth there are opportunities but possibly also growing pains to be seen, between the interview and now the glass door ranking slid from a 4.7 to a 4.4 hmmmm.
Thanks for taking the time to write a review, and sorry to hear that you weren't impressed by the experience--would welcome additional feedback over email or a phone call if you're open to it (my email is just katie at hubspot dot com) on both your interview and your impressions of the company.
Other Customer Success Manager interview reviews for HubSpot
Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.
Interview questions [1]
Question 1
Describe inbound marketing and how it helps businesses
1. HR screening
2. Hiring Manager
3. Assignment/Roleplay
4. Culture fit rounds
1. Hiring Manager
2. Senior Manager
3. Internal Stakeholder
The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.
45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.
Interview questions [1]
Question 1
Could you tell us about the challenges you're currently facing with the clients you're handling?
What is the toughest feedback you've received from a colleague, and how did you respond to it?