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      Intuit

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      Services and Support Representative Interview

      27 Sept 2014
      Anonymous employee
      Accepted offer
      Positive experience

      Other Services and Support Representative interview reviews for Intuit

      Service and Support Representative Interview

      18 Dec 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Intuit in Dec 2024

      Interview

      The interview process was three rounds. First, was a call with a recruiter. Second, was a longer call with a manager. The third round was the longest. Applicants must present an autobiographical slide show reviewing their background and accomplishments. After the presentation, a role-play type interaction was expected. For the level of the position asking this of applicants is too much. Ultimately, after completing all three rounds, I never heard an answer about the job.

      Interview questions [1]

      Question 1

      Can you prepare a slide show about who you are, your work/education history, and two accomplishments and share it with a hiring panel?
      Answer question
      1
      Difficult interview

      Application

      I applied online. I interviewed at Intuit in June 2014

      Interview

      Applied online and I got an email rightaway scheduling for a phone interview. Three days after, the scheduled phone interview took place. It was an hour of phone interview asking me about job experiences and past positions I had with other companies. Asked about my tasks, main duties, responsibilities, etc. After the phone interview, I received an email about a face to face interview with two people from the company. One is a team manager and the other, a senior services and support representative. Three weeks after, i got an email, stating that I need to upload certain documents to a certain company for background check which I did, and passed.

      Interview questions [1]

      Question 1

      Have you had a colleague who weren't very welcoming when you first got the position and how did you handle it?
      Answer question
      1

      Service Support Representative Interview

      25 Sept 2015
      Anonymous employee
      Tucson, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Intuit (Tucson, AZ) in Sept 2014

      Interview

      Applied online directly through Intuit, had an online quiz, setup a time for a call with HR for a phone interview, then had an in-person interview. The process was fairly quick but they scheduled me for the wrong day so my interview was a bit informal.

      Interview questions [1]

      Question 1

      Name one situation you excelled in customer service
      Answer question

      Service and Support Representative Interview

      29 July 2014
      Anonymous interview candidate
      Mississauga, ON
      No offer
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Intuit (Mississauga, ON) in July 2014

      Interview

      I applied online. Almost immediately I received an email to do an online assessment, which took about 45 minutes. The online assessment has 3 parts: behavioral questions, spelling and grammar test, and interactive call center role playing. After that, several emails back and forth to set up a telephone interview a few days later. Telephone interview is about 1/2 hour. My telephone interview was with an HR Intern, so I even wonder if she was a student. A couple of days later I got a rejection email.

      Interview questions [2]

      Question 1

      They used the STAR model to ask behavioral questions. Tell me about a time when you dealt with a difficult customer. They wanted a very specific situation, not in general how would you handle a difficult customer. Tell me about a time you went over and beyond to serve a client.
      1 Answer

      Question 2

      Why did you pursue this job opportunity.
      Answer question