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      Kaiser Permanente

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      Patient Access Representative Interview

      1 Feb 2018
      Anonymous employee
      Renton, WA

      Other Patient Access Representative interview reviews for Kaiser Permanente

      Patient Access Representative Interview

      25 July 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 8 weeks. I interviewed at Kaiser Permanente (Renton, WA) in Jan 2018

      Interview

      I applied late November, early December. Completed a personality test and job simulation test. Late December, did a phone interview. Two or three weeks later, got a request to do reference checks. After reference check was complete, an in person interview was scheduled two weeks later. I was interviewed by two people. They were very nice and engaging.

      Interview questions [3]

      Question 1

      Explain a time you had to make a decision when both options were undesirable.
      Answer question

      Question 2

      Tell me about yourself.
      Answer question

      Question 3

      Tell us a time that you had to resolve a problem with an angry customer.
      Answer question
      4

      Application

      I applied online. The process took 2 weeks. I interviewed at Kaiser Permanente

      Interview

      I applied online at the organization's job portal Screening with recruiter calling Online assessment Interview by MS team The result of the application need to check on the website. No other communication.

      Interview questions [1]

      Question 1

      Telling customer service experience How to organize the fast pacing work environment
      Answer question

      Patient Access Representative Interview

      7 Mar 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Kaiser Permanente

      Interview

      Zoom interview. First question was tell me about yourself, what I knew about the job, and other general questions related to the job description. The interviewer explained the job description and went over training.

      Interview questions [1]

      Question 1

      Tell me about yourself and work experience
      Answer question

      Patient Access Representative Interview

      30 June 2022
      Anonymous interview candidate
      Renton, WA
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Kaiser Permanente (Renton, WA) in May 2022

      Interview

      Series of questions related to your previous work experience and how you handled difficult customers or encountered challenging workplace situations. Must be proficient with call handling and computers. Do you know any medical terminology?

      Interview questions [1]

      Question 1

      How would you respond to an upset customer
      Answer question