I applied in-person. The process took 3 months. I interviewed at Kaiser Permanente (Anaheim, CA) in Dec 2010
Interview
I was involved in a Group interview of 40 people for SOS receptionist, which is a traveling receptionist for employees out on sick day or long vacations or leave of absence or for a call center agent.
Interview questions [1]
Question 1
Would you argue with a member even if they are wrong?
I applied through an employee referral. The process took 2 weeks. I interviewed at Kaiser Permanente (Anaheim, CA) in Apr 2013
Interview
First you get a phone interview with HR, then a group interview and lastly a one to one interview. The group interview is not as intimidating as it sounds. It is just important to be prepared and study up on what the company does, what the job is, and bring more examples to the table. They want to see people who are willing to work hard and have a positive attired
Interview questions [1]
Question 1
What is a good customer service moment you've had?