I applied via an agency in Belfast. The agency referred me to Lloyds for interview. The interview process was very interesting. Call centres have a high turnover of staff so they are continually recruiting. The challenge is how to select the right people quickly and efficiently. I like the solution that Lloyds have created. The first part is a quick competency-based interview where you work through 5-6 questions online and video your response. You don't have to long to give your answer - only 3 minutes. The challenge is to keep your answers brief because the system will stop recording if you exceed. The next stage is a skills and behaviour assessment on site. You are given a scenario, a computer, phone and pen and paper. You have ten minutes to prepare how you're going to deal with the call. The recruiter then rings you and you act as the rep serving the customer.