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      REI

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      Customer Service Associate Interview

      25 Sept 2016
      Anonymous interview candidate
      Tustin, CA
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at REI (Tustin, CA) in Sept 2016

      Interview

      The interview consisted of two parts: 1) A presentation 2) group tasks. The presentation gave a backstory about the managers experience working for REI and then led into the history and basic principles that define the company. Part 2 was the group interview portion, which lasted for about 1 hour. We began doing a simple ice breaker game and then constructing three group presentations. The groups were rotated freely after each presentation. The first presentation topic was to describe/perform/depict what the phrase "real, alive, community" meant to us. The second topic dealt with a customer service scenario where you were the only staff member assigned to an area in the store with an abundance of customers in need of assistance; how do you respond? The third topic was to design and present the tent of your dreams. The atmosphere was extremely fun and relaxed. The managers are walking around taking notes as the presentations are being discussed, presumably looking for qualities indicative of team players or leaders. The presentation themselves were mainly a way of seeing how you interface with other people. Individuals with past retail experience made sure to showcase those skills. Something I should have done which nobody else did, was promote the co-op in the skits to show that you are comfortable asking people to join and then explaining the benefits.

      Interview questions [1]

      Question 1

      1) Where would you go if you could travel anywhere? Why? 2) Tell us what you think "real, alive, community" means to you. 3) How do you respond if you have 6 customers in need of assistance and you are the only staff member available? 4) What is your dream tent?
      Answer question

      Other Customer Service Associate interview reviews for REI

      Customer Service Associate Interview

      22 Nov 2024
      Anonymous interview candidate
      Sacramento, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at REI (Sacramento, CA) in Oct 2024

      Interview

      I went in to meet with the head of the team somewhat informally, spoke about my customer service philosophy and how I would approach the team’s current sales goals, then signed my first intent letter to be put into an onboarding group for seasonal associates. Unfortunately I was never contacted to be placed into an onboarding group despite being led to believe the interview went great. The business’s needs must’ve changed, but it would have been nice to receive some follow up regardless.

      Interview questions [2]

      Question 1

      How would you approach asking a customer if they’re interested in becoming a member?
      Answer question

      Question 2

      What types of goals have you been responsible for in the last?
      Answer question

      Customer Service Associate Interview

      29 July 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at REI

      Interview

      Super laid back, basic questions asked with a heavy emphasis on outdooring activities. Great company, great coworker, if you get the chance give them a go, you will probably end up with friends for life!

      Interview questions [1]

      Question 1

      Favorite outdoor activities I enjoy
      Answer question

      Customer Service Associate Interview

      24 Feb 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at REI

      Interview

      It was a big group interview and everyone was nice. I thought I did badly but I got the job so I guess I did good or at least not as bad as some of the other people there yay

      Interview questions [1]

      Question 1

      Why do you want to work for REI?
      Answer question