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      Customer Success - Director Interview

      14 June 2016
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Salesforce in Apr 2016

      Interview

      I spoke to 2 Recruiters and had a video interview with the RVP (Hiring Manager) for the role. The feedback I got was extremely positive. I was told I had the account management experience they were looking for, was articulate and they would be in touch in a couple of days. But then went silent. No responses to multi follow up emails, no follow through and no feedback as to why I did not move forward in the process. Per the RVP the role was a key initiative from their CEO so I am surprised by the lack of response. The candidate experience and focus is definitely lacking and is not what you would expect from a cutting edge company who makes the best companies to work for list. .

      Interview questions [1]

      Question 1

      How do you handle a tough client? What frustrates you the most? Why do you want to work for SFDC?
      Answer question
      5
      avatar
      Salesforce response
      10y
      Thank you for your feedback. I make it a point to look into these reviews and communicate any areas of concern back to my recruiting leadership team. It's disappointing to hear that no one responded to you after completing a video interview with the RVP, and I understand how frustrating that must be. I can assure you that this is not common practice for us here at Salesforce. I'd like to thank you for the opportunity to reeducate our teams on the importance of communicating updates and feedback throughout the interview process. Improving the candidate experience is firmly on our radar, and should you choose to interview with us again in the future, I trust that you'll have a better experience. Ana Recio SVP, Global Recruiting

      Other Customer Success - Director interview reviews for Salesforce

      Director of Customer Success Interview

      20 June 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      The process took 1 day. I interviewed at Salesforce in June 2025

      Interview

      You will have initial interview with Salesforce talent acquisition manager first which they will dig dive to your background and experiences and why you're interested to this role and to Salesforce

      Interview questions [1]

      Question 1

      tell me about what you enjoy at work
      Answer question

      Customer Success Director Interview

      28 Oct 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Salesforce

      Interview

      3 competency rounds, mostly conversational and one panel interview. This is a role play round where the panel plays customer roles and candidate will conduct a business review with one role engaged in objection handling

      Interview questions [1]

      Question 1

      Example of risk mitigation in strategic accounts Role play on panel around best practice
      Answer question

      Customer Success Director Interview

      5 Oct 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Salesforce

      Interview

      Interview process is intensive, initially starting with a interview with a recruiter to ensure you meet the job requirements. Followed by a round with a more senior recruiter to discuss work experience and job expectations. If you make it past the recruiter rounds, you will be invited to meet the hiring manager who will set you up with a peer interview session. If all goes well you will be invited to a panel interview presenting a business case.

      Interview questions [1]

      Question 1

      Questions will vary on experience and business case presented. Team will key in on outcomes driven and challenges overcome.
      Answer question