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      Technical Support Manager Interview

      7 July 2020
      Anonymous employee
      Hyderābād
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Salesforce (Hyderābād) in Mar 2020

      Interview

      The interview process was very smooth and transparent. I was updated after every round and even during the Covid-19 crisis, they kept moving really fast. I would say prepare well if you are interested to be employed by SFDC, the interview process is more of an aggressive discussion on what you know and what you have actually done! They will know it with first few basic questions, interviewers were highly skilled in the process of interviewing - Initial screening by recruiter, followed by 4 rounds - Sr. Manager, Director(s) and Sr. Directors and lastly HR and negotiation. Each interview lasts for ~1hr and at the end, there is a de-brief between panels before they finalise a candidate. This took slightly longer for me since I was told I am up against many other candidates. Negotiation was pretty fast for me and offer released right after. My advice to anyone applying would be to be absolutely thorough on their product and the role you are applying for.

      Interview questions [1]

      Question 1

      Behavioral Questions, Knowledge on product and technology, Experience on Cloud technologies, Technical approach in resolving critical issues, Culture Fit, Automation & engineering support.
      1 Answer
      2

      Other Technical Support Manager interview reviews for Salesforce

      Technical Support Manager Interview

      17 Aug 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Salesforce

      Interview

      The interview process was outstanding, and the recruiting team demonstrated a high level of organization throughout. It started with an initial phone screening that covered basic qualifications, followed by a comprehensive video meeting with a peer, allowing for an in-depth discussion of my experience, skills, and alignment with the role.

      Interview questions [1]

      Question 1

      How would you communicate to the team that they will have to return to the office?
      Answer question

      Manager - Technical Support Interview

      12 Dec 2022
      Anonymous employee
      Hyderābād
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Salesforce (Hyderābād) in Dec 2022

      Interview

      There are 4 rounds of interview. The entire team of recruiting is super helpful and proactively inform you about the time slots and send email confirmation. Patient enough to listen and answer. Hassle and frustration free process.

      Interview questions [1]

      Question 1

      Depends on your past employment.
      Answer question

      Technical Support Manager Interview

      14 Oct 2022
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Salesforce (Pune) in Sept 2022

      Interview

      It was very smooth. The interview panel make you feel comfortable. One needs to be confident about their work experience and explain it to the point. Manager does not need to have Salesforce technical certifications but should have handled technical support engineers. Customer experience is important.

      Interview questions [1]

      Question 1

      Focus on how one helped to improve KPIs and and not just the technical knowledge for the manager position.
      Answer question