I applied online. The process took 2+ months. I interviewed at Southwest Airlines (Bwi Airport, MD) in Oct 2016
Interview
Phone interview approximately 1 month after I submitted my application online. F2F interview 2 weeks later. F2F was with a SWA recruiter and Ops Agent Trainer. Dress business casual to professional and be yourself. Southwest hires for attitude, be positive and happy! Stress customer service, team, and reliability experience. Know company history and work it in to the interview. Above all you must have a very flexible work schedule.
Interview questions [1]
Question 1
Why SWA?
Specific experience with a difficult coworker and how you resolved it.
Specific experience with a dissatisfied customer and how you resolved it.
The initial interview was virtual. It didn’t last past 30 minutes, the interviewer was very descriptive on what the position responsibilities are and the requirements to meet goals set and after my questions the interviewer ended the virtual interview and from there I received an offer
I applied online. The process took 2 months. I interviewed at Southwest Airlines (Phoenix, AZ) in July 2022
Interview
Had a phone interview. Was invited to a in person interview. Recruiter was nice and encouraging. Station employee (not managment) that was also interviewing was cold and gave the impression that I could not do the job due to weight & age.
Interview questions [1]
Question 1
Give me an example of when you had to do multiple things at once within a short period of time and how did you prioritize it?
I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Las Vegas, NV) in July 2022
Interview
There is a total of 3 interviews. 1 phone screening, 1 more phone interview and one final virtual interview. I decided not to go for the final interview but the first two rounds were great. They use the STAR method and make you feel comfortable.
Interview questions [1]
Question 1
Name a time when you delivered excellent customer service?