I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (Kansas City, MO) in Nov 2016
Interview
I submitted a application for a customer service agent position in Kansas city MO on 23rd Oct 2016. The process took approximately 4 weeks. I had a phone interview in November. The interview went well. The interviewing agent told me at the end of the interview that they would let me know soon about the results. She called the next day and stated that i was moving on to a f2f interview. I had a f2f on 18 Nov 2016. They asked general questions and at the end of the interview, they said they would either call me or email. No fingerprinting or drug test. Still haven't heard anything back. They stated it may take up to two weeks. Not holding my breath .
I applied online. I interviewed at Southwest Airlines (Phoenix, AZ)
Interview
The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.
I applied online. I interviewed at Southwest Airlines (Fort Myers, FL)
Interview
Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?
I applied through a recruiter. The process took 1 day. I interviewed at Southwest Airlines (Denver, CO) in June 2023
Interview
I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.
Interview questions [1]
Question 1
They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.