I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (San Francisco, CA) in Nov 2016
Interview
Applied online through indeed.com. A month later recevied a phone call for a short phone interview. Questions regarding my past work experience, customer service questions, and what the pay and hours would be. After that she invited me to come in for a interview the next day. When I got there it was only me and her, we went over my job experience again and more customer service questions. This is my 2nd interview with Southwest so I knew what to expect, and having customer service experience I answered the questions with no problem. After the interview she said she still has other interviews and I would find out either way it went. Judging from other peeople interviews on here and my own past interview I've learned that most likely that means a thanks but no thanks. Seems like if they want to hire you they go ahead with a background check and drug test that day. So I won't be holding my breath for that rejection email.
Interview questions [1]
Question 1
Have you ever delt with an upset customer and how did you deal with it?
I applied online. I interviewed at Southwest Airlines (Phoenix, AZ)
Interview
The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.
I applied online. I interviewed at Southwest Airlines (Fort Myers, FL)
Interview
Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?
I applied through a recruiter. The process took 1 day. I interviewed at Southwest Airlines (Denver, CO) in June 2023
Interview
I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.
Interview questions [1]
Question 1
They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.