Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Southwest Airlines

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Southwest Airlines reviews | Southwest Airlines jobs | Southwest Airlines salaries | Southwest Airlines benefits | Southwest Airlines conversations
      Southwest Airlines interviewsSouthwest Airlines Customer Care Representative interviewsSouthwest Airlines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Care Representative Interview

      27 July 2012
      Anonymous employee
      Accepted offer

      Application

      I applied online. I interviewed at Southwest Airlines

      Interview

      Called in for face to face interview...Asked various questions, non which related to my actual experience more to why I would want to work for Southwest Airlines

      Interview questions [1]

      Question 1

      I expected to give details of my job history but instead it was more of a personality review..
      1 Answer
      1

      Other Customer Care Representative interview reviews for Southwest Airlines

      Customer Care Representative Interview

      10 Aug 2016
      Anonymous employee
      Chicago, IL
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 months. I interviewed at Southwest Airlines (Chicago, IL) in June 2016

      Interview

      EASY - Typical questions as listed prior. The worst recruitment ever - applied online in April, over the phone interview in early June, face to face interview in late June was told after 2-4 week background check I would start my training late August. After sending the same info over and over again to 4 different ppl at SW and another company Sterling (background checks). I called and asked for the status of my background check. I later received an email stating I had passed my background and I can start training in October for $13.10 an hour. has been the worst and longest plius manipulating expierence ever. I spent time going back and forth, countless faxes and emails for Half a year spent on chasing a entry level job for $13.10!!!!!!!!!!!!!!!!!!!!!

      Interview questions [3]

      Question 1

      Why do you want to work for SWA?
      1 Answer

      Question 2

      How do you bring humor or laughter to work?
      1 Answer

      Question 3

      What order does the employee mean to SWA? Employee - Customer - Stockholders
      Answer question
      8

      Customer Care Representative Interview

      19 Nov 2014
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Southwest Airlines (Atlanta, GA) in Nov 2014

      Interview

      Applied online by submitting my resume. About a week later I was invited to complete an online application if I was still interested providing my ten year work history. Two days later I got a call for a phone interview. I declined to move forward has the recruiter mentioned I would have to travel to Dallas for five weeks to complete training. I was unaware training would be out of state.

      Interview questions [1]

      Question 1

      Why do you want to work for Southwest?
      Answer question
      5