I applied online. The process took 3 weeks. I interviewed at Southwest Airlines in Dec 2018
Interview
I applied online first. The application asked a few questions and for a resume. A few days later, I received a call to set up a phone interview. The interview itself was pretty basic, mostly just reviewing my resume and clarifying any questions they had. Last was the face to face interview, held at the airport I applied for. There were lots of customer service centered questions, but I also felt they were truly trying to figure out who I was as a person. I genuinely felt as though they were trying to figure out if I was a good fit for their company.
Interview questions [2]
Question 1
Describe a time you had to deal with a difficult customer and what you did.
I applied online. I interviewed at Southwest Airlines (Phoenix, AZ)
Interview
The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.
I applied online. I interviewed at Southwest Airlines (Fort Myers, FL)
Interview
Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?
I applied through a recruiter. The process took 1 day. I interviewed at Southwest Airlines (Denver, CO) in June 2023
Interview
I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.
Interview questions [1]
Question 1
They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.