I applied online. The process took 6 weeks. I interviewed at UserTesting (Speonk, NY) in Dec 2019
Interview
It started off with your typical phone screen, followed by an interview with the hiring manager (~30 mins) and then the fun began. From there, I got an exercise asking how I would manage a book of business with 30+ clients and presented how I would do it to a Sr CSM and a newly hired Director. This wasn't necessarily hard but got you thinking about their process and what they were looking for. From there, another 2 panel call with two CSM's - basically double checking your personality and doubling down on how to manage numerous clients. Next, and most nerve racking, was the call with the VP, rattling off numerous questions and barely cracking a smile during the entire 30 mins. He left little to no time for questions and I had no read on him at all. After getting scheduled with what I thought was the final call, they added another interview with the Director formerly mentioned as he might be my new, future manager. Only after that did I get to the final call with the CPO but again that was switched to a new EVP, which wound up being a pretty informal and comfortable conversation. All in all, the interview process was very thorough, fairly redundant but nice and smooth. It might have taken a week or two less had the Thanksgiving holiday not fallen right in the middle. I accepted in early Dec.
Submitted an application, waited a while, and did a phone screen and then initial meeting with hiring manager. I didn't get chosen to move forward so I didn't go through the whole process.
I applied online. The process took 8 weeks. I interviewed at UserTesting (Chicago, IL) in Dec 2021
Interview
The process at UserTesting seemed a bit drawn out. I applied for one role, went through the whole process, didn’t get it, and was then asked to apply for a CSM
Role on another team instead. So I did, however had to go through the same process, I reached the presentation round, waited two weeks for feedback even though I was rushed to do the presentation.
After two weeks I was told the day before a holiday I didn’t recurve the job, with barely any feedback. I’d spent almost two months interviewing with them and was specifically asked to apply for this second job on to be denied again.
I would have thought a feedback company would give better feedback to their candidates, but that was not the case.
Interview questions [1]
Question 1
Describe a time a client was upset and you had to fix the situation.
I applied online. The process took 4 weeks. I interviewed at UserTesting (Atlanta, GA) in Sept 2021
Interview
Fits connect with HR for screening. Then met with director. Next interview was peers. Last was a role play scenario where you create a PPT and pretend you are presenting to a client.