I applied through a recruiter. The process took 3 weeks. I interviewed at Vanguard (Malvern, PA)
Interview
Recruiter reached out to me for a phone interview. Phone interview was basic - experience, resume review and behavioral questions in the STAR response format. The same day the recruiter invited me into Vanguard for the final interview a few weeks after the original phone interview. Once at vanguard they introduced the firm and described their differences than the competitors. Then there were two interviews, one a case study dealing with an upset customer the other was another behavioral interview with STAR format questions. Both on campus interviews were done by people in the client services department.
Positive experience
Average interview
Application
I interviewed at Vanguard (Charlotte, NC)
Interview
The interview process was pretty standard, starting with a phone interview and then moving to a virtual team meeting with the recruiter. Very friendly and open to answering your questions.
Interview questions [1]
Question 1
What do you know about Vanguard?
Tell me about a time... handling a customer, difficulties, multitasking
Seamless process with very kind people. They made it easy to talk about my experience prior and answered all of my questions honestly. They went by fairly quickly but it felt more like a conversation than an interview.
Interview questions [1]
Question 1
How, in the past, have you handled building rapport with a client or customer?
I applied online. I interviewed at Vanguard (Malvern, PA)
Interview
Got a phone interview that lasted 20 minutes asking about your background and why you are interested in the company. Then they schedule for another with the hiring manager virtually.