I applied online. I interviewed at Wells Fargo (Dallas, TX) in June 2017
Interview
Applied online. Received an email about scheduling a phone interview. You have to be really fast in answering this email otherwise they will be full. Phone interview was easy. Basic questions about customer service. About 3 days later manager from the branch I applied to called for interview. 4 days later went to interview. Preparation is key. Situation based questions. Smile and stay calm. Act like your having a conversation amongst colleagues and you will be fine. Got a call the same day with an offer! Now just doing the background check. Set to start training in a week.
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it