I applied online. I interviewed at Wells Fargo (Atlanta, GA) in Dec 2014
Interview
Online application then received an email to do an online screening, after completing that I immediately received an email inviting me to choose an interview date/time. Did group interview with about 11 other candidates. It lasted for exactly 2 hours n was then told that we would receive an email about the next step. Seven days after my interview I got an email from them saying they've decided to go with other candidates at the time and shockingly 5 days later I received a call from the recruiter saying he found another opportunity for me an set me up with an interview at the store where I was interviewed by the store manager and another person. Interview went okay, the team seemed very friendly. I was told that they have to send results back to the recruiter and he would be contacting me with whatever decision they made. So I'm currently waiting on that call or email.....HOPEFULLY I get it because I need it. Good luck to everyone that's going on interviews.
Interview questions [1]
Question 1
A time you went up and beyond with for a customer.....it was just behavioral questions. To me all interviewers ask the same thing or similar
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it